FAQ

The Perfect Gift Starts Here

We Bring Brilliance & Excitement Back to Your Jewelry

Frequently Asked Questions


  • Can you tell me more about ABC Design Jewelers?

    ABC Design Jewelers is a jeweler specializing in custom jewelry and other fine art objects for private clients. Our work is characterized by the use of lavish materials.



    Give our jeweler a call or text today to see how we can help you with your needs. You will not find a better jeweler than ABC Design Jewelry.



    If you have any questions about our jeweler, we invite you to contact us and we will be happy to help you. ABC Design Jewelry is the jeweler for you!

  • What services do you provide?

    We specialize in custom jewelry and engagement rings; diamonds of all shapes and sizes; 3-D printing and cast-setting; restringing pearls and beads; installing batteries for watches; engravings; and replacement value for your jewelry.

  • How can I contact you?

    You can visit our contact page, call us at (847) 432-5600, or email info@abcdesignjewelers.com. We can't wait to hear from you! 

  • What types of jewelry do you specialize in?

    We carry wide range of finished Jewelry that are beyond gorgeous. We specialize in one of a kind items. All jewelery has been made in house in our on-sight factory by our amazing bench jewelers and in house designer.

  • Do you carry specific designer pieces?

    We specialize in a wide range of jewelry, from classic engagement rings and wedding bands to everyday fashion pieces and unique vintage collections.

  • Can I see the jewelry in person before buying online?

    Absolutely! We encourage you to visit our store to try on any piece that tickles your neshama :)

  • Do you offer custom-made pieces?

    Of course we do! We have our in house designer, Brittney, that will work with you to create a one-of-a-kind piece tailored for you.  

  • What does your selection of emerald jewelry look like?

    We have a stunning selection of precious gemstone jewelry. Stop in to see our beatiful pieces in person.

  • Do you have a wide variety of styles to choose from?

    Definitely! We have Brittney, who is our top jewelery designer who is on sight daily. She creates beautiful and timeless peices, and will breathe new life into your old jewelery! 

  • What is your price range for engagement rings?

    The price range for engagement rings largely vary depending on the size , cut, clairty, color of the center diamond and the ring and its different intricisies. Book an appointment to view the different options we can offer you.

  • Do you offer financing options?

    We don't offer financing, but we do have a large variety of pieces with wide price ranges for everyones budget. 

  • Can you recommend any pieces that fit within a tighter budget?

    Absolutely! With a budget in mind, we'd love to recommend some beautiful pieces. If you call or come visit us in store, Brittney or Anat can help you find the perfect piece.

  • Are there any additional fees for resizing or customization?

    Resizing is complimentary for rings purchased from our store . If you need sizing on a ring that was purchaed elsewhere we  will do it for a fee.  For extensive resizing or customization work we would be happy to provide you a quote upon request.

  • What is your return policy?

    Store credit only for finished pieces of jewelry purchased in store. There are no returns or refunds on custom design orders.

  • Do you offer any warranties on your jewelry?

    Yes, all our jewelry comes with a one-year repair only warranty against manufacturing defects.

  • Are your diamonds certified?

    Yes, all our diamonds are certified by reputable laboratories like GIA or IGI. You'll receive a certificate with your purchase that details the diamond's cut, clarity, color, and carat weight.

  • What is the quality of the metals you use in your jewelry?

    We use only high-quality metals in our jewelry. Our gold pieces are available in 14K,18K, and 24k, and our silver jewelry is all sterling silver.

  • How can I be sure the gemstones are genuine?

    We guarantee the authenticity of all our gemstones. We source our materials from reputable suppliers and can provide certificates for certain gemstones upon request.

  • Do you offer jewelry cleaning and repair services?

    Absolutely! We offer professional jewelry cleaning, polishing and repair services. Our experienced jewelers can handle anything from a simple cleaning to more complex repairs.

  • Can I bring a ring in to be resized?

    Yes, we can resize most rings or add a bridge or beads. It's best to bring the ring into the store for an accurate assessment and quote and time frame.

  • Do you appraise jewelry?

    Yes we do. Items purchased from ABC Design Jewelers recieve a courtsey appraisal for items over $1500 or by special request. If the piece of jewelry was purchased elsewhere we do offer appraisals for a fee and is at our discretion to verify authenticity. 

  • Is there a wait time for jewelry repairs?

    The wait time for jewelry repairs can vary depending on the complexity of the work. Small repairs can often be done same day depending on the piece. We will provide you with an estimated timeframe when you bring in your piece. Please understand we have jobs ahead of yours and we go in order. 

  • What is your policy on exchanges?

    We offer hassle-free exchanges within 30 days of purchase, provided the jewelry is unworn and has the original receipt.

  • Do you have appointments available for consultations?

    Yes, we recommend scheduling appointments for consultations, especially for engagement rings or custom design projects. This allows us to give you our undivided attention and create a personalized experience.

  • Do you offer gift wrapping for purchases?

    We offer beautiful gift wrapping for all purchases, making your gift extra special.

  • What are your store hours?

    Our store hours are Monday - 10am-7pm, Tuesday - 10am-6pm, Wednesday 10am-6pm, Thursday 9am-7pm, Friday 10am -2 pm - Saturday & Sunday We are closed.

  • Will you ship my pieces to me?

    Yes we offer shipping to anywhere in the U.S. The cost to ship will be added to the final price.

  • Do you repair Jewelry?

    Yes, we do! We'd love to restore your cherished pieces to their former glory. Bring your beloved jewelry in, and we'll provide you with an honest assessment and a repair quote.

  • Do you size rings?

    Yes, we offer ring sizing services! Whether your ring needs to be made smaller or larger, our experienced jewelers can adjust it to fit you perfectly.

  • Do you buy diamonds?

    We are selective buyers of diamonds, but we'd be happy to take a look at yours! We consider the diamond's cut, clarity, color, and carat weight when determining a fair value. If you're interested in selling a diamond, it's best make an appointement and  bring it in for professional evaluation.

  • Do you buy gold?

    Absolutely! We buy unwanted gold jewelry in various forms, including rings, necklaces, bracelets, and even broken pieces. We base our offer on the current market price of gold and the weight of your item. We can use your gold to create a new piece for you or give you a check for it. 

  • Do you replace watch batteries?

    Yes - we replace most watch batteries in house with a 24 hr turn around

  • What do you charge for a watch battery?

    We charge $20 per battery

  • Do you repair watches?

    Yes - we can do basic repairs on most watches. If we are unable to repair in house we have a watch person in downtown that we can send out for a quote and repair. 

  • Can you remove links in a watch?

    Yes

  • If im out of town is my jewelry safe at the store?

    Yes - Once you recieve a text that your item(s) are completed it goes straight into the safe for safe keeping. 

Trusted Jeweler in Lake County, IL

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